Privacy Policy

Melt Peak Germany ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and what rights you have. If you have any questions, please contact us at contact@nutrafame.com.

1. Who is responsible

The party responsible for data processing on this website is the operator of Melt Peak Germany. See our Impressum page for details. You can reach us by email at contact@nutrafame.com, via Telegram @shubhammalva or via WhatsApp at +917055567447.

2. What data we collect

• Technical data: When you visit this website, your browser automatically transmits information such as IP address, browser type, device type, operating system, referring URL and time of access. This data is used only to deliver the website and ensure its security.
• Contact data: If you contact us by email, Telegram or WhatsApp, we process the information you provide (such as your name and message) solely to answer your inquiry.
• Order data: Orders are processed on the external ordering website linked from this page. We do not collect or store payment information such as credit card numbers on this website.

3. Cookies and similar technologies

This website may use cookies and similar technologies that are technically necessary for the website to function. Optional cookies (for example for analytics or marketing) are only used with your consent, where required by law. You can withdraw your consent at any time and can also control cookies through your browser settings.

4. Purposes of processing

We process your data for the following purposes:

• To operate and secure this website,
• To answer your questions and provide customer support,
• To process orders placed through the official ordering website,
• To comply with legal obligations, where applicable.

5. Legal bases

Where the GDPR applies, processing is based on: your consent (Art. 6(1)(a) GDPR), the performance of a contract or steps prior to entering a contract (Art. 6(1)(b) GDPR), our legitimate interests in operating the website (Art. 6(1)(f) GDPR), or legal obligations (Art. 6(1)(c) GDPR).

6. Third-party services

This website is hosted by a third-party hosting provider, which processes technical access data on our behalf. Links lead to an external ordering website operated by a third party; when you click through, that operator's own privacy policy applies to the ordering process. We are not responsible for the content or data practices of external websites.

7. Data retention

We store personal data only as long as necessary for the purposes described above or as required by law. Server logs are generally deleted within a short period unless needed for security investigations. Contact inquiries are deleted once they are no longer relevant, unless legal retention obligations apply.

8. Your rights

You have the following rights regarding your personal data:

• Right of access to your data (Art. 15 GDPR),
• Right to rectification of inaccurate data (Art. 16 GDPR),
• Right to erasure of your data (Art. 17 GDPR),
• Right to restriction of processing (Art. 18 GDPR),
• Right to data portability (Art. 20 GDPR),
• Right to object to processing (Art. 21 GDPR),
• Right to withdraw consent at any time (Art. 7(3) GDPR),
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR).

To exercise any of these rights, contact us at contact@nutrafame.com. We will respond within the statutory period.

9. Data security

We use technical and organizational measures to protect your data against accidental or intentional manipulation, loss, destruction, and unauthorized access, including TLS/SSL encryption for data transmission.

10. Changes to this policy

We may update this privacy policy from time to time to reflect legal or technical changes. The current version is always available on this page.